Business model evolution of customer care services
نویسندگان
چکیده
منابع مشابه
Ontology Evolution for Customer Services
Customer service support has become an integral part of many multinational manufacturing companies which produce insertion and surface mount machines in the electronics industry. With the recent advancement of the Semantic Web, many attempts have been made to provide customer support over the Semantic Web environment. Ontology is the major factor to represent knowledge on the Semantic Web. Ther...
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ژورنال
عنوان ژورنال: Journal of Industrial Engineering and Management
سال: 2019
ISSN: 2013-0953,2013-8423
DOI: 10.3926/jiem.2725